frequently asked Questions



Where are Praline pieces made?

From design to production, all our pieces are crafted in a Parisian workshop in the heart of Paris.

What are the delivery times?

Delivery times vary depending on the shipping address.

For deliveries within France, the estimated delivery time is between 3 and 5 days.

For international deliveries, the delivery time is between 5 to 15 days, depending on the destination country.

Where do we ship our pieces?

We ship worldwide.

If you have any questions or encounter an issue during your order, don't hesitate to contact us at contact@pralineparis.com.

Do we accept returns?

You have a 14-day window from the receipt of your order to return your items. The items you wish to return must be in their original packaging with the labels attached. Only new, unworn, and undamaged products will be refunded within 10 days using the original payment method.

Do we have a physical store?

Yes, we have opened our first store located in the heart of Le Marais, at 88 Rue Du Temple. We are open every day from 11 AM to 7 PM

Find the addresses here, and feel free to follow us on Instagram @pralineparis to stay updated on upcoming pop-up stores.

How do I choose my size?

All our pieces are available in different sizes. To find your perfect fit, make sure to take your measurements and refer to our size guide.

For any questions, feel free to contact us.