frequently asked Questions

Where are Praline pieces created?

From design to production, all our pieces are made in the heart of Paris, in a workshop located near Oberkampf.

What are the deadlines for receiving clothing and accessories?

Our clothes are produced to order, so it takes 2 to 4 weeks to receive your package.

Concerning accessories in stock, it will take 3 to 5 working days to arrive at their destination (in France).

Where do we deliver our parts?

We ship worldwide.

If you have any questions or if you encounter an incident while ordering, do not hesitate to contact us:

Do we accept returns?

You have 14 days from receipt of the package to return your products. The items you wish to return must be packaged in their original packaging accompanied by their labels. Only new, unworn and undamaged products will be refunded to you within 10 days via the payment method chosen for the order.

Do we have a physical store?

We regularly organize pop-up shops. Do not hesitate to consult our Instagram account @ pralineparis or contact us to find out the dates of the next stores.

How do I choose my size?

All our pieces are available in different sizes. To find your ideal size, be sure to take your measurements and refer to the size guide.

For any questions, do not hesitate to contact us.